When is this service required?
When an Think Quality customer is unable to collect debts to their business, thus creating a cash flow problem.
What the Think Quality Collections Team need to be able to chase debts
We need a list of your debtor’s details in a spreadsheet or access to your Think Quality Finance tools.
This information should include:
- Company name
- Contact name
- Contact email address
- Company address
- Contact telephone no.
- Company account No.
- Credit limit Account status (eg on stop)
- Invoice dates
- Total balance
- Balance currently due
- Date of last payment
- Copy of invoice(s) due
Details of contact already made to this debtor relating to collection enquiry:
- Date contacted:
- Time contacted:
- Call outcome:
The Service Offered
The Think Quality Collections Team will contact the debtor by telephone to arrange payment day, time and payment method. If we are unable to make contact we will continue to chase until we get through. If we are unable to contact the debtor by telephone, we can email to arrange a time for us to call.
In addition, we can, if requested issue the debtor with a 1st reminder, 2nd reminder, a letter informing debtor that statutory or contractual interest will be charged and final reminder letter. If necessary we can arrange for direct collection of payment from the debtor.
The Service Cost
The basic service is charged on an hourly basis with an hourly rate of £30.00 (this price includes the call costs). A pre-arranged number of hours will be chosen by the customer and calls will be limited to this time period. The call times can be specified by the customer if applicable.
If we are to issue letters then additional time will need to be allocated. If debts are to be physically collected by a member of the Think Quality Collections Team, then this will be charged at the hourly rate + travel expenses.